At Money Well Food Industries Malaysia Sdn Bhd, we stand behind the quality of our products under the Fresh Nest brand. Your satisfaction is important to us, and we offer a 90-day money-back guarantee to ensure your peace of mind.
Refunds – 90-Day Guarantee
If, within 90 days of your purchase, you find that our product does not meet your needs, we are happy to provide a refund.
The refund will be applied to your original method of payment (e.g., credit card) within a few business days.
Customers are eligible for one refund claim per person under this guarantee.
The maximum refund amount is capped at RM400
Returns for Unused Products
We accept returns on unopened products. If the product is not suitable for you:
You may return it within 90 days for a refund.
If the product is not returned but the request is made within 90 days, we will still honor the refund.
Late or Missing Refunds
If you haven’t received your refund:
Recheck your bank account or credit card statement.
Contact your credit card provider—it may take time for the refund to appear.
Still no refund? Please reach out to us at cs@freshnest2u.com for assistance.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at cs@freshnest2u.com so we can resolve the issue promptly.
Exchanges
We want you to be happy with your purchase. Malaysian customers may request an exchange, subject to terms and conditions. To initiate an exchange, contact our support team at cs@freshnest2u.com.
Shipping Costs
If the return is due to our mistake (e.g., wrong or defective item), we’ll cover the return shipping.
If the return is due to personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.
Include your order details and reason for the request.
Our support team will guide you through the process.
Thank you for choosing Fresh Nest. We appreciate your trust and are committed to ensuring your satisfaction. If you have any questions about our return and refund policy, don’t hesitate to contact us.
